Public Offer

Acceptance of the Offer

Registering on the StayInKZ platform as a facility owner, topping up the personal account balance, or receiving the first lead constitutes acceptance of this offer and signifies the conclusion of the agreement without the signing of a separate paper document.

1. Parties to the Agreement

Contractor:

An individual

Republic of Kazakhstan, Balkhash

E-mail: [email protected]

Website: stayin.kz

Hereinafter — the "Contractor", the "Platform", "StayInKZ".

Partner:

An individual, individual entrepreneur, or legal entity that owns an accommodation facility (a resort, hotel, guest house, or other facility) and has accepted the terms of this offer by registering as a facility owner on the StayInKZ platform.

1.1. At the current stage, the StayInKZ platform operates in test mode. The terms of the test mode, including the amount of the welcome bonus and the cost of a lead, are displayed in the Partner’s personal account at the time of registration and may differ from the terms that will apply after the test mode ends (Clause 4.3).

1.2. The language of this offer is Russian. Where versions exist in other languages, the Russian-language version shall prevail.

1.3. Governing law — the legislation of the Republic of Kazakhstan.

2. Subject of the Agreement

2.1. The Contractor provides the Partner with marketing services for attracting potential clients (lead generation): it lists information about the Partner’s facility in the catalog of the StayInKZ platform and transmits to the Partner the contact details of individuals who have expressed an intention to use the Partner’s services (hereinafter — leads).

2.2. The Contractor is not an agent, intermediary, or representative of the Partner. The Contractor does not provide accommodation services, does not accept payment for accommodation, and is not a party to the agreement between the Partner and the guest.

2.3. The agreement for the provision of accommodation services (price, terms of stay, procedure for payment, check-in, and check-out) is concluded directly between the Partner and the guest.

3. Key Definitions

• Platform — the StayInKZ internet service, located at stayin.kz.
• Facility — a resort, hotel, guest house, or other accommodation facility of the Partner published on the Platform.
• Lead — the contact details of an individual (name, phone number) who has expressed an intention to use the Partner’s services and has left a request through the Platform.
• A marketing service is deemed to have been rendered at the moment a potential client’s request arrives in the Partner’s personal account. Whether a booking actually took place, whether the guest arrived, and whether payment was made between the Partner and the guest have no bearing on the fact that the marketing service has been rendered.
• PPL Balance — funds reflected in the Partner’s personal account and used to pay for the Platform’s marketing services.
• Welcome Bonus — funds credited by the Platform to the Partner’s PPL Balance upon initial registration under the terms of the test mode. The bonus does not constitute the Partner’s own funds, is not subject to withdrawal or exchange, and may be used solely to pay for the Platform’s marketing services.
• Business Hours — the period from 09:00 to 21:00 local time at the Partner’s facility.

4. Cost of Services and Settlement Procedure

4.1. The amount of the welcome bonus and the cost of a single lead in effect at the time of the Partner’s registration are displayed in the Partner’s personal account, on the balance page. The Partner reviews these terms before beginning to use the platform.

4.2. The Contractor has the right to change the cost of a lead and the terms for crediting the welcome bonus by notifying the Partner at least 14 (fourteen) business days in advance, by publishing the changes on the website and sending a notification to the personal account. Continued use of the Platform after the changes take effect constitutes the Partner’s agreement with the new terms. The procedure for the Platform’s transition to live operating mode is governed by Clause 4.3 and takes precedence over this clause.

4.3. The transition of the Platform from test mode to another (live) operating mode is carried out in the following manner:

• at least 14 (fourteen) business days before the planned transition date, a notification is sent to the Partner’s personal account and to the e-mail address provided upon registration, indicating the transition date and containing the new version of this offer and other applicable documents (if any);
• the notification is accompanied by a separate checkbox for accepting the new version of the offer and other documents that the Partner must accept in order to continue using the Platform in live mode;
• upon the arrival of the designated date, the Platform is switched to live operating mode for all Partners.

At the time of such transition, the Partner’s PPL Balance accumulated in test mode (including the test welcome bonus and the facility balance) is cancelled, and the balance of the Partner’s account wallet and facility balance is set to zero.

4.3.1. The terms for crediting the welcome bonus in live operating mode, including its amount and the procedure for crediting it, are determined by the new version of the offer published upon the transition to live mode in the manner provided for in Clause 4.3.

4.3.2. If the Contractor discovers that several Partner accounts are being used to list the same facility, the Contractor shall notify the relevant Partners of the circumstance discovered. Following the determination of the circumstances in which the duplicate was created, one of the accounts shall be blocked.

4.4. At the current stage of test mode, the Platform does not accept funds from the Partner via bank details and does not make automatic additional credits to the PPL Balance beyond the welcome bonus. If the balance is exhausted during test mode, the transfer of leads to the Partner is suspended; to resume receiving leads, the Partner shall contact the Contractor at [email protected]. The procedure for resuming operation in test mode is determined by the Contractor at its own discretion.

5. Obligations of the Contractor

The Contractor undertakes to:

5.1. List information about the Partner’s facility in the Platform catalog within 3 (three) business days of it passing moderation.

5.2. Transmit leads to the Partner’s personal account in real time during business hours (09:00–21:00, Asia/Almaty time zone). Requests received outside business hours are transmitted to the personal account immediately; however, the response timer (Clause 6.3) begins to run at 09:00 on the following calendar day. Saturdays and Sundays are not excluded from the calculation of the Platform’s business hours: on those days, the 09:00–21:00 interval is likewise considered business hours.

5.3. Maintain the operability of the Platform and the Partner’s personal account at a reasonable level typical of services at a comparable stage of development, without guaranteeing uninterrupted operation free of errors and technical failures.

5.4. Not disclose the Partner’s data to third parties, except in cases provided for by the legislation of the Republic of Kazakhstan and the Privacy Policy of StayInKZ.

5.5. Review the Partner’s claims within 5 (five) business days of their receipt.

6. Obligations of the Partner

The Partner undertakes to:

6.1. Provide accurate and up-to-date information about the facility: photographs, description, prices, contact details, and a list of features.

6.2. Maintain a positive PPL Balance sufficient to pay for at least one lead, in order to ensure the continuous receipt of requests. If the balance is insufficient, the transfer of leads is suspended in the manner provided for in Clause 4.4.

6.3. Respond to incoming leads within 30 (thirty) minutes of the Platform’s business hours (09:00–21:00, Asia/Almaty). Within that period, the Partner must take one of the following actions: confirm the request, decline the request, or submit a refund request on the grounds set out in Clause 8.2 (if the conditions of Clauses 8.2–8.3 are met). Requests received after 21:00 are processed starting at 09:00 on the following calendar day, within 30 (thirty) minutes. If the Partner takes none of the above actions within the established period, the request receives the status "Response Time Expired"; the potential client’s contact details (name and phone number) are no longer displayed in the Partner’s personal account for that request.

6.4. Promptly notify the Platform of changes to prices, availability, and the terms of stay at the facility.

6.5. Comply with the requirements of the legislation of the Republic of Kazakhstan applicable to the operation of the accommodation facility.

6.6. Not use guest contact details obtained through the Platform for purposes unrelated to processing the specific request received.

6.7. Not offer guests who arrived through the Platform the option to make repeat bookings bypassing the Platform during the term of this agreement. This restriction does not apply to cases where a guest, on their own initiative, contacts the Partner directly after a stay arranged through the Platform.

6.8. Not list on the Platform facilities over which the Partner has no right of management. Provide, at the Contractor’s request, documents confirming the right to manage the facility (Clause 7.4).

7. Rights of the Contractor

The Contractor has the right to:

7.1. Refuse to list a facility or remove a facility from publication in the event that the Partner violates the terms of this agreement, having notified the Partner by e-mail with an indication of the reason, except in cases where notification prior to taking action could hinder the prevention of fraudulent activity. The Partner has the right to appeal a decision to remove a facility from publication by sending a request to [email protected]. The review period is 5 (five) business days.

7.2. Change the design, functionality, and algorithms of the Platform without prior notice to the Partner, provided this does not entail a material deterioration of the terms for the provision of services set out in this offer.

7.3. Carry out scheduled technical works, having notified the Partner no less than 24 hours in advance, except for emergency works necessary to eliminate a threat to the security of the Platform.

7.4. Request from the Partner documents confirming the right to manage the accommodation facility, as well as documents proving the Partner’s identity, for the purposes of verification and fraud prevention.

7.5. Award a facility the "Verified by StayInKZ" badge based on the results of a document check and an in-person (on-site) inspection of the facility, and revoke that badge if it is discovered that the facility does not match its stated description or that documents have been falsified. The meaning of the badge for users of the platform is explained in the Terms of Service of StayInKZ.

8. Refunds

8.1. Funds in the PPL Balance deposited by the Partner (excluding the welcome bonus) are refundable to the Partner upon their written request, less the cost of marketing services actually rendered, and subject to a deduction of 30% (thirty percent) of the refundable balance as compensation for the Contractor’s administrative and operational expenses associated with processing the refund. The refund period is up to 30 (thirty) calendar days from the receipt of the request, consistent with the banking practice for processing refunds established in the Republic of Kazakhstan. This clause applies to funds actually deposited by the Partner and does not apply during any period in which the Platform does not accept payments (Clause 4.4).

8.2. A refund of the cost of a specific lead is made only in the following case: the potential client does not respond to the Partner’s attempts to make contact, provided that the Partner made at least two attempts to make contact within the established period for responding to the request (Clause 6.3), while the response timer is running.

8.3. Within 30 (thirty) minutes of business hours from the moment the response timer for a lead starts (Clauses 5.2, 6.3), the Partner has three actions available: confirm the request, decline the request, or submit a refund request on the grounds set out in Clause 8.2. A refund request is submitted through the personal account, indicating the number of attempts made to contact the potential client (at least two) and, if necessary, a comment.

While the response timer has not started (including during the overnight waiting period until 09:00) or after the 30-minute period has expired, submitting a refund request is not possible.

If a lead is transmitted to the Partner outside the Platform’s business hours, the 30-minute period and the possibility of requesting a refund are calculated starting at 09:00 on the following calendar day (Clause 5.2).

When the Partner submits a refund request, the potential client’s request is closed immediately and receives the status "Declined" ("Declined by Facility"), which is displayed to the potential client. Subsequent confirmation of that request by the Partner is not possible, including if the potential client makes contact after the refund request has been submitted.

8.4. Refunds on grounds other than that set out in Clause 8.2 are not made, including in cases where:

• the guest responded to contact but subsequently changed their mind or cancelled the booking;
• the guest confirmed an intention to arrive but did not actually arrive;
• the Partner independently refused the guest;
• the Partner did not respond to the request within the established period (Clause 6.3) — in which case the Partner has the right, at any time, to pause the receipt of new requests through the personal account settings.

8.5. A decision on a refund request is made by the Contractor within 3 (three) business days of its submission. The Partner is notified of the decision by e-mail, at the address indicated in the account. The Contractor reserves the right to contact the potential client who left the request in order to clarify the actual circumstances and the status of the booking.

8.6. If a refund request is denied, the Contractor has the right to issue a warning to the Partner if it is established, following review, that the refund request was submitted in bad faith (including if the potential client actually booked the Partner’s facility and the Partner nevertheless submitted a refund request, or if the information regarding contact attempts and the guest’s unavailability does not correspond to reality). Upon receiving three warnings, the Partner’s account shall be blocked; the Partner’s facilities are hidden from the Platform catalog, and the transmission of new leads ceases.

8.7. If a refund request is approved, the cost of the lead is credited to the balance of the Partner’s facility (the facility balance in the personal account) for which the corresponding lead was received.

9. Liability of the Parties

9.1. The Contractor does not guarantee a minimum number of leads, the conversion of leads into bookings, or that leads will meet any specific requirements of the Partner.

9.2. The Contractor’s maximum liability to the Partner in any given case is limited to the cost of a single disputed lead, except in cases where liability cannot be limited under the mandatory provisions of the legislation of the Republic of Kazakhstan.

9.3. The Contractor is not liable for losses incurred by the Partner in connection with the cancellation of a booking by a guest, the quality of the accommodation services provided by the Partner, disputes between the Partner and guests, or technical failures beyond the Contractor’s reasonable control.

9.4. The Partner is solely responsible for the accuracy of the information about the facility, the quality of the accommodation services, and compliance with the requirements of the legislation of the Republic of Kazakhstan applicable to the operation of the facility.

9.5. The Partner undertakes to compensate the Contractor for direct losses arising from the Partner’s violation of the terms of this offer or of the legislation of the Republic of Kazakhstan while using the platform.

9.6. The Parties shall be released from liability for failure to perform their obligations due to circumstances of insurmountable force (force majeure): natural disasters, actions of government authorities, epidemics, mass power or internet outages, and other circumstances beyond the reasonable control of the Parties.

10. Personal Data

10.1. The Contractor processes the Partner’s personal data (last name, first name, patronymic, IIN/BIN, contact phone number, facility address) for the purposes of performing this agreement, in accordance with the Privacy Policy of StayInKZ, available at stayin.kz/privacy.

10.2. The Contractor transmits the contact details of potential clients (leads) to the Partner solely for the purpose of processing the requests received. The Partner undertakes to process the guests’ personal data received solely for those purposes, to ensure their confidentiality, and not to disclose them to third parties without a lawful basis. After the expiry of the period for responding to a request (Clause 6.3), or after the request is closed by other means, the Partner’s access to the potential client’s name and phone number for that request may be restricted by the Platform.

10.3. When submitting a request through the Platform, the potential client gives separate consent to the transfer of their contact details to the Partner for the purpose of contact regarding the request. Consent is recorded by a checkbox when completing the request form.

10.4. As an independent controller of guests’ personal data after receiving a lead, the Partner is responsible for complying with the applicable legislation of the Republic of Kazakhstan on personal data with respect to any further processing of that data.

11. Moderation and Verification

11.1. The Partner’s facility undergoes moderation prior to publication in the catalog, in accordance with the Platform’s internal rules.

11.2. The rules for awarding and revoking the "Verified by StayInKZ" badge are established by the Contractor at its own discretion (see also Clause 7.5). Awarding the badge does not create for the Contractor any additional obligations or guarantees with respect to the Partner’s facility beyond the terms of this offer.

12. Term and Amendment of Terms

12.1. This offer takes effect from the moment it is published on the stayin.kz website and remains in effect indefinitely until withdrawn by the Contractor or replaced by a new version. With respect to a specific Partner, the agreement is in effect from the moment the offer is accepted until it is terminated in the manner provided for in this section.

12.2. The Contractor has the right to unilaterally change the terms of the offer by notifying the Partner at least 14 (fourteen) business days in advance, by publishing the new version on the website and sending a notification to the personal account. Continued use of the Platform after the changes take effect constitutes acceptance of the new terms. This clause does not apply to the Platform’s transition to live operating mode — such a transition is carried out exclusively in the manner provided for in Clause 4.3.

12.3. The Partner has the right to terminate the agreement at any time by sending a notification through the personal account or to the Contractor’s e-mail address. From the moment of termination, the Partner’s facility is hidden from the Platform and becomes unavailable for viewing by visitors. Refund of the remaining PPL Balance upon termination is carried out in the manner provided for in Section 8 of this offer.

12.4. In the event of a conflict between this offer and the Terms of Service of StayInKZ regarding the regulation of relations between the Contractor and the Partner, this offer shall prevail. In matters concerning the processing of personal data, the Privacy Policy shall prevail.

13. Dispute Resolution Procedure

13.1. The Parties undertake to settle disputes through negotiations. A claim is submitted in written form (including by e-mail) and is reviewed within 10 (ten) business days.

13.2. If a dispute cannot be settled through pre-trial proceedings, it shall be referred to a court in accordance with the legislation of the Republic of Kazakhstan.

14. Final Provisions

14.1. If any provision of this offer is found to be invalid or unenforceable, this shall not entail the invalidity of the remaining provisions of the offer.

14.2. The Contractor’s failure to exercise any right provided for in this offer shall not be deemed a waiver of that right.

14.3. This offer applies together with the Privacy Policy and the Cookie Policy of StayInKZ, which form an integral part of it to the extent applicable to the Partner.

15. Contacts

For questions regarding the operation of the platform and this offer:

Republic of Kazakhstan, Balkhash

E-mail: [email protected]

Website: stayin.kz

Inquiries are reviewed within a reasonable time necessary for review. The internal service standard is a response within 5 (five) business days.

Revision date: July 29, 2026.

This Public Offer is drafted in accordance with the legislation of the Republic of Kazakhstan.

The current version is always available at: stayin.kz/offer.